30th March 2020 – CURRENT STATUS – NO IMPACT
Digital Print Management’s response to COVID-19.
Since the outset of the virus, we continue to monitor the situation with our suppliers. We want to ensure business continuity for our customers and are working with our trade suppliers to ensure the continuance of business-critical documents for our customers. Our suppliers business continuity plans are doing well with all SLAs (Service Level Agreements) being fulfilled in the last week. We are monitoring government and public agencies and continue to take all necessary precautions to ensure business continuity.
Plans to minimise disruption
We will continue to deliver as near as is reasonably possible our print and mailing services during this time. Our suppliers are ISO27001 certified and have disaster recovery and back up processes in place. They have implemented restrictions regarding access to production sites and will invoke their incident/recovery protocols if needed. While the COVID-19 represents an unprecedented problem, our suppliers have already implemented robust procedures including secure remote connections to their business systems allowing staff to work from home and phone lines which can be diverted if required. To reduce the risk of infection, Digital Print Management has restricted travel to and from customer sites. It will not facilitate any on-site meetings between our suppliers and customers for the foreseeable future. Any face to face meetings will take place using video or telephone conference channels. Digital Print Management has the facilities in place to allow teleworking for its employees, and as events evolve, we will update this page.