When you decide to outsource a business function such as outsourcing billing the risk can be minimised by ensuring you select the right partner.
I use this term because it has to be a relationship, one that works two ways, it’s not an association; or “just the company we happen to use to do our billing, payroll, print function you are outsourcing it has to be a relationship designed to aid your business which translates onto your bottom line.
Your check list should include the following:
What process/processes are you considering outsourcing? – outsourcing billing, payroll, HR?
What selection process/mechanism are you going to use to find such a company?
Who is going to be responsible for managing the task of selecting the provider?
What criteria of selection should be used to disseminate the good from the bad?
Please don’t make this solely size of turnover or accreditation driven; there are just as many small and large companies doing just a good and bad job of providing services to the end user. If, after an initial discussion a potential supplier can satisfactorily demonstrate in-house quality, policy and procedures that are integral to you and your requirement then don’t rule them out of the picture!
How do I evaluate the service provisions on offer?
I would recommend you think about what credentials the supplier has i.e. years of expertise, references and case studies of projects undertaken. More importantly a genuine gut feel of the person(s) and the company you are talking too!
What are you asking the incumbent supplier to do/provide service wise?
What will my decision making criteria be based upon?
I urge caution here as a decision should never be price driven in our experience this has always been to the detriment of the company seeking to outsource and you will end up by shooting yourself in the foot. Partnering with a company who does it “cheaply” implies that they don’t have the infrastructure to follow through which means they won’t or can’t deliver what you really want or have asked for!
When is a good deal EVER A GOOD DEAL?
Has a budget been set for the process OR what cost savings are you looking to achieve?
What timescales are you looking at to implement the project?
Right from the outset you must be clear that once a decision has been taken to outsource you determine a live start up date otherwise the time you spend investing in moving the project forward is worthless and the supplier feels frustrated as they have also invested time and goodwill in assisting with the outsourcing process!
What are your next steps?
Digital Print Management aim to provide an independent outsourcing services for electronic & paper billing, payroll, cheques and secure print management.
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