In the years I have been involved with outsourcing print one question that always comes up is the case for and against outsourcing print!
Print Outsourcing or outsource printing is not a new phenomenon by any means however, there are still many UK companies that manage their print in-house, in fact as I write this article I will be meeting with an independent foreign bank to discuss this very topic!
I am very biased of course, it’s a no brainer to me. I know that over the years we have saved companies thousands of £’s which has translated onto their bottomline!
However, I like to consider the customers perspective and fears, for example: “It’s too expensive!”, “Will I really see cost savings?”, “Just the thought of talking about it sends me into a cold sweat!” “I don’t want to give up control!” “The M.D. wants us to do our own!”
These are some of the comments that actually make me and my team cringe and have cropped up in our exploratory discussions over the years we’ve been promoting the argument for print outsourcing.
Come on, I bet you already do some form of outsourcing; take the domestic situation, maybe you outsource the ironing, or you have some domestic help with the cleaning all with the aim of saving YOU TIME. This is called domestic outsourcing. You are entrusting a service provider to deliver a specific service to suit your needs. So what’s the difference?
Whether to print in-house or not is an important decision for a lot of businesses.
But the real issue is the true cost of printing in-house?
When I refer to true cost I mean the £’s, time, the invisibles which a business can’t really quantify.
Big printer/copier manufacturers have spent vast amounts on promoting to businesses that printing in-house is cheap, fast and more efficient however, this is rarely the case. Printer manufacturers rely on us mere mortals to purchase again and again.
After the initial investment in your chosen printers or MFD’s (multi-functional devices), what about everything else?
Paper, ink/toner, maintenance, drums, fusers, repairs, power and the biggest cost on a company’s bottom line TIME.
Yes, time it takes to evaluate, source and buy or lease your print devices.
Then you’ll need the ancillary equipment, if you’re going to be printing and despatching your invoices in-house then you will need mailing equipment and so the list goes on. Oh, by the way, don’t forget about the training and the personnel required in-house to operate the machinery, then, what happens if he, she/they leave!
Printers and associated equipment bought or leased are often oversold in other words, are of a very high specification and way in excess of the requirement of the company’s needs.
So many times I have seen customers stuck with equipment that is either under used because they have been oversold or not configured or designed for the tasks required by the company allied to that a contract that states in order for them to have the kit at an attractive rate they need to lease hire for something like 5 years+!
Outsourcing by now is looking a very attractive option for the business owner surely?
Big companies are tempted to look at the large manufacturers to provide “managed print services“; in which the vendor takes control of the customer’s production of corporate, office and marketing documents typically owning the machines, providing training on how to use them, maintenance and most likely take a per page or click charge.
In-house printing comes with a pretty hefty price tag when the above are factored in to the equation and then there is the lease hire agreement and the commitment the company then has to make to the vendor to ensure he hits the click rate/nos of pages printed monthly, heaven forbid if he doesn’t!
Some businesses are too small for managed print services to be able to offer competitive pricing but the reality is there are many print management companies who will provide an excellent service at a fair price.
Coupled with the fact that we take the headache away by sourcing printed matter, material, consumables and thus streamline printing costs with ruthless efficiency making it a better proposition to outsource to an independent print manager than purchasing and running the equipment in-house.
One final thought on the above, independent means just that; as a print management company we are independent we aim to deliver a managed print service or print solution and are driven by the customers needs and wants.
Call us for an informal chat and with no obligation and see if what we can do for you!